Privacy Policy

Privacy Policy

Effective Date: 30 July 2025

At DLX Africa (“DLX Africa”, “we”, “us”, or “our”), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit www.dlxafrica.com, contact us, request information, or use our services.

By using our website, you agree to the terms of this Privacy Policy.

1. Who We Are

DLX Africa is a supply chain, procurement, logistics, and business solutions company operating across Africa.

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us:

DLX Africa
Website: www.dlxafrica.com
Email: [email protected]
Phone: +267 310 1005
Gaborone, Botswana

2. Information We Collect

We may collect the following personal information:

  • Full name

  • Email address

  • Telephone number

  • Company name

  • Job title

  • Physical or postal address

  • Information submitted through contact forms

  • Information provided in correspondence with us

  • Website usage and analytics data

  • IP address and device information

3. How We Use Your Information

We use personal information to:

  • Respond to inquiries and requests

  • Provide quotations and proposals

  • Deliver our services

  • Manage customer relationships

  • Improve our website and user experience

  • Send service-related communications

  • Send marketing communications where permitted by law

  • Meet legal and regulatory obligations

  • Protect our business, customers, and website from fraud or misuse

4. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve functionality, enhance user experience, and analyze website performance.

Cookies may collect information such as:

  • Browser type

  • Device information

  • Pages visited

  • Time spent on the website

  • Referring websites

  • IP address

You may disable cookies through your browser settings; however, certain website features may not function correctly.

5. Marketing Communications

Where you have opted in to receive marketing communications, we may send you updates, newsletters, industry insights, and information about our services.

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

6. How We Share Information

DLX Africa does not sell personal information.

We may share your information with:

  • Service providers supporting our operations

  • Technology and hosting providers

  • Professional advisors

  • Logistics, transport, and supply chain partners where required

  • Regulatory authorities when required by law

All third parties are required to protect your information and use it only for authorized purposes.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

While we take appropriate security precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purpose for which it was collected

  • Meet legal, regulatory, accounting, or reporting requirements

  • Resolve disputes and enforce agreements

When information is no longer required, it will be securely deleted or anonymized.

9. Social Media

If you interact with DLX Africa through social media platforms such as LinkedIn, Facebook, Instagram, X (Twitter), or YouTube, your information may also be processed by the respective platform in accordance with its own privacy policies.

We encourage users to review the privacy policies of those platforms.

10. Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of personal information

  • Restrict or object to processing

  • Withdraw consent where processing is based on consent

  • Request a copy of your personal information

To exercise any of these rights, please contact us using the details provided below.

11. Third-Party Websites

Our website may contain links to third-party websites. DLX Africa is not responsible for the privacy practices or content of those external websites. We encourage users to review their privacy policies before providing personal information.

12. Updates to This Privacy Policy

DLX Africa may update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, or website functionality.

Any updates will be published on this page with a revised effective date.

13. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact:

DLX Africa
Website: www.dlxafrica.com
Email: [email protected]
Phone: +267 310 1005
Gaborone, Botswana

If you believe your privacy rights have been violated, you may also contact the relevant data protection authority in your country of residence.